ILL Billing Process Timeline — A visual outline of the billing process from the Item Owning Library, Borrowing Patron Library and Patron’s perspective.
Item Owning Library Directions –Directions on the process an Item Owning Library must follow to recieve payment for billed ILLs.
- Run Overdue Notices
- Run Bill Notices
- Create Invoices
- “Collect” Money You Are Owed
Borrowing Patron Library Directions — Directions on the process a Borrowing Patron Library must follow to pay for their patron’s billed ILL.
- Check your patrons and pay your invoices (weekly)
- Place a manual charge on the patron’s record to show what they owe to you
- Remove the MANUAL charge (when the patron pays for the item)